Windows 10 superguide
Tagged: Windows 10 Superguide
October 7, 2015 at 9:45 pm #9351
My Windows 10 superguide downloaded fine, but when I tried to run it, just the black screen came up, then an error report 404. Using Edge browser in Windows 10 on Dell computer.October 7, 2015 at 9:55 pm #9353
Sorry for the inconvenience, let’s see if we can get to the bottom of this issue quickly then. On the black screen/window that appears, can you look and see if there are any error messages appearing? If so, can you let me know what they are?
MattOctober 7, 2015 at 11:05 pm #9355
An attempt was made to access a socket in a way forbidden by access permissions.
Make_sock could not bind to address 0.0.0.0:100
No listening sockets available, shutting down.
Unable to open logs
Hard to read but this is the gist.October 7, 2015 at 11:23 pm #9357
Perfect thank you. This indicates that there is some software on your PC that is in conflict with the guide. We’ve seen this on a number of machines, far more than we anticipated actually. If it’s not Skype (as detailed here – https://www.top-windows-tutorials.com/superguide-faq/#skype) then I’d appreciate it if you could download and run this diagnostic tool:-
When you run that tool, it will open a window similar to the one shown here
What I need to know is the Status of “Apache (HTTP)” That runs on Port 80. In my screenshot you can see it says “free”, however that almost certainly won’t be the case on your machine. Let me know what it does say then I can advise you on which fix to use.
Thanks and once again sorry for the inconvenience!October 7, 2015 at 11:37 pm #9358
I removed Skyoe when I read it could interfere.
Now I fear I have unwittingly breached the license agreement between you and my federation. This is probably the source of the problem.
Perhaps I could buy my own copy of the superguide. Is it possible to buy a download? I have not time to wait for mail.October 7, 2015 at 11:42 pm #9359
Haha no don’t worry, there’s no secret DRM/Spy tool in there that checks to see if you breached your license 🙂 Though I do of course appreciate your honesty. You can absolutely buy your own copy of the guide as a digital download here – https://www.top-windows-tutorials.com/windows-10-superguide/ Hurry, since the introductory sale ends in two days!
However, that won’t solve this particular problem. Let me know the results of the Portscan utility, I’ll check those in the morning and advise you which fix you need.October 8, 2015 at 9:27 am #9360
October 8, 2015 at 9:46 am #9361
Apache HTTP Port 80 Process System
System again.. Not the first time we’ve seen that. Unfortunately there are about a half dozen different ways “System” can be taking that port, so rather than try and eliminate each one, simply install and run this fix instead:-
That should move our guide over to another free port and prevent the conflict.October 8, 2015 at 9:26 pm #9362
October 8, 2015 at 9:36 pm #9363
Everything AOK as far as I can see. Thanks for your help. I will have a proper look tonight.
Great thanks for letting me know. I’m planning to take that patch and apply it to all future versions since we’re seeing this particular issue so frequently, and it should have no effect on users who don’t have the issue anyway.October 8, 2015 at 9:45 pm #9364
You have to be very trusting! Windows tries to block this change.
The guide gave no problems on our Windows 7 computer.October 8, 2015 at 9:48 pm #9365
Ah, you mean because of the “Not commonly downloaded” thing? That’s always a thorn in the side of small sites like ours. We’re looking at digital signatures, which should make that problem go away, but of course they don’t come cheap, and we always try to keep costs low so that we can provide you with the very best value Superguide products.
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