Windows 10 superguide

[waxeye8Participant]

Hi,
My Windows 10 superguide downloaded fine, but when I tried to run it, just the black screen came up, then an error report 404. Using Edge browser in Windows 10 on Dell computer.

[MattKeymaster]

Hi Waxeye,

Sorry for the inconvenience, let’s see if we can get to the bottom of this issue quickly then. On the black screen/window that appears, can you look and see if there are any error messages appearing? If so, can you let me know what they are?

Thanks!

Matt

[waxeye8Participant]

OS10013
An attempt was made to access a socket in a way forbidden by access permissions.

AH00072
Make_sock could not bind to address 0.0.0.0:100

AH00451
No listening sockets available, shutting down.

AH00015
Unable to open logs

Hard to read but this is the gist.

[MattKeymaster]

Perfect thank you. This indicates that there is some software on your PC that is in conflict with the guide. We’ve seen this on a number of machines, far more than we anticipated actually. If it’s not Skype (as detailed here – https://www.top-windows-tutorials.com/superguide-faq/#skype) then I’d appreciate it if you could download and run this diagnostic tool:-

http://topwindowstutorials.s3.amazonaws.com/W10SuperguideFix/xampp-portcheck.exe

When you run that tool, it will open a window similar to the one shown here

What I need to know is the Status of “Apache (HTTP)” That runs on Port 80. In my screenshot you can see it says “free”, however that almost certainly won’t be the case on your machine. Let me know what it does say then I can advise you on which fix to use.

Thanks and once again sorry for the inconvenience!

[waxeye8Participant]

I removed Skyoe when I read it could interfere.
Now I fear I have unwittingly breached the license agreement between you and my federation. This is probably the source of the problem.
Perhaps I could buy my own copy of the superguide. Is it possible to buy a download? I have not time to wait for mail.

[MattKeymaster]

Haha no don’t worry, there’s no secret DRM/Spy tool in there that checks to see if you breached your license 🙂 Though I do of course appreciate your honesty. You can absolutely buy your own copy of the guide as a digital download here – https://www.top-windows-tutorials.com/windows-10-superguide/ Hurry, since the introductory sale ends in two days!

However, that won’t solve this particular problem. Let me know the results of the Portscan utility, I’ll check those in the morning and advise you which fix you need.

[waxeye8Participant]

Apache HTTP Port 80 Process System

[MattKeymaster]

System again.. Not the first time we’ve seen that. Unfortunately there are about a half dozen different ways “System” can be taking that port, so rather than try and eliminate each one, simply install and run this fix instead:-

http://topwindowstutorials.s3.amazonaws.com/W10SuperguideFix/W10-Superguide-ChangePort.exe

That should move our guide over to another free port and prevent the conflict.

[waxeye8Participant]

Everything AOK as far as I can see. Thanks for your help. I will have a proper look tonight.

[MattKeymaster]

Great thanks for letting me know. I’m planning to take that patch and apply it to all future versions since we’re seeing this particular issue so frequently, and it should have no effect on users who don’t have the issue anyway.

[waxeye8Participant]

You have to be very trusting! Windows tries to block this change.
The guide gave no problems on our Windows 7 computer.

[MattKeymaster]

Ah, you mean because of the “Not commonly downloaded” thing? That’s always a thorn in the side of small sites like ours. We’re looking at digital signatures, which should make that problem go away, but of course they don’t come cheap, and we always try to keep costs low so that we can provide you with the very best value Superguide products.

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