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mattb

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Viewing 15 posts - 1 through 15 (of 190 total)
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  • in reply to: Hello #8407

    mattb
    Participant

    test

    in reply to: flash player wil not play on cbs,com #7822

    mattb
    Participant

    There are lots of ways you can do that, with my g-mail for instance I have it pick up all my mail from my old Yahoo account. Setting it up depends on Windows Live Mail/Outlook and may require some technical know how.

    in reply to: Can’t drag desktop icons #8095

    mattb
    Participant

    Hi Mikey,

    Are you using any desktop enhancements, such as Stardock Fences or Deskscapes or anything of that nature?

    in reply to: burning a dvd normally or using live file system #8101

    mattb
    Participant

    Yes, that’s correct but compatibility is diminished with other optical drives compared to just burning it as a single session disc.

    Blu-ray I’m not completely sure on because I’ve never owned a Blu-ray writer drive.

    in reply to: Hello #8099

    mattb
    Participant

    Hello and welcome to the forum, sorry it’s so quiet but feel free to post away.

    in reply to: usb flash drives and windows #8100

    mattb
    Participant

    My understanding is it’s more to do with Windows being over cautious. Do you use the drives between several PCs? Normally it’s perfectly fine to let Windows scan the drives and fix any errors there might be.

    Having said that, USB flash drives can stop working quite without warning, so always have a backup.

    in reply to: creating system restore point #8098

    mattb
    Participant

    Both the services mentioned by the error are running?

    Using the services tool, make sure that the Volume Shadow Copy, Event System and also “Task Scheduler” Services are Running and set on Automatic startup. Please double check this, let me know how you get on.

    Thanks

    in reply to: creating system restore point #8096

    mattb
    Participant

    Hi James, first of all can you follow this tutorial – https://www.top-windows-tutorials.com/services-tool/

    and, using the services tool it teaches you about, can you make sure that the volume shadow copy service is running and set to Automatic startup. Let me know how you get on.


    mattb
    Participant

    Great, I’m glad we solved it so easily in the end. I haven’t seen a computer do this with a CD since the XP days so why your machine was doing it was a mystery, but all’s well that ends well.

    Don’t forget I’ll have a free update/patch for Windows 8.1 Update 1 out soon too, as long as you are subscribed to the newsletter or follow us on Facebook, Twitter or RSS you will get a notification when it is out.


    mattb
    Participant

    Okay, here’s the quick fix for Windows 8.1. Obviously if you need any further help with these steps do not hesitate to ask.

    1) Download and install this tool, called Quickpar – http://www.quickpar.org.uk/Download-0.9.1.0.htm
    2) When the tool is installed, run it. A Quickpar window will open. All you need to do now is click on “Options”.
    3) Make sure under options that “Associate with PAR2 files” is selected (see screenshot) then click “OK”.
    4) Now, download the zip file I have attached. Once it is downloaded, open it and copy the RenameVideos file to the C:Program Files (x86)TWTWindows 8 Superguide 2nd Editionhtdocssupport-filesSHQ folder (the same folder you sent me the screenshot of).
    5) Double click on the “RenameVideos” file you extracted. A Quickpar window should appear and check the files, after a minute or two it will say “Ready to rename files”. Click on Rename and wait until it is done.
    6) The Superguide should now be fixed.

    As for the Windows 7 Superguide, that’s more complicated since it runs from the DVD. Can I suggest you check the add/remove programs on the machine and remove any DVD or CD burning software the OEM might have installed and see if that solves the problem. The only other thing I can do for you regarding the Windows 7 Superguide is give you a free download so you can use the download version instead.

    Let me know if that solves it. Sorry it is a convoluted workaround but this is the most reliable method to solve the problem I can think of, short of sending you the entire set of video files again.


    mattb
    Participant

    We have found the problem, all of your files are miss-named. 😯

    Modern DVD discs use a filing system called UDF, that allows them to store long filenames. For some reason your Windows 8.1 machine is falling back to a legacy file system that only supports short filenames. Since UDF has been supported since XP (or earlier) I have absolutely no idea why your new 8.1 machine is failing to read the long filenames.

    The rest of the guide wasn’t affected since it installs from the executable so that protected the files from being renamed like this, but since the video files were too big to easily pack into an installer executable, I simply copy them from the disc. This is why their filenames have been damaged.

    The confusion over some files working is what threw me for so long, that must have entirely been down to Internet Explorer’s cache.

    I do not know which program caused this to happen, but if the disc has installed correctly on other machines its definitely a fault on the PC you are now running it on. If the disc doesn’t work on any machine it could be a duplication fault (though a bizarre one!) but you said the guide ran perfectly fine on other machines, correct?

    What I will do is this. First of all using the data you have given me in the screenshot, I should be able to write you a ‘patch’ that renames the files. In future I think I will zip the files on the disc just in case someone else encounters a PC that doesn’t read the long filenames for some reason.


    mattb
    Participant

    Only executable is Install_.exe

    That’s definitely not right, are you sure you had the Windows explorer window fully expanded to show the complete filename? Can I ask what optical drive you are using in the 8.1 machine, is it a built in one? Can you take the DVD and put it in another machine and see if the filename still appears as Install_.exe ?

    Can you confirm to me 100% that the Windows 8.1 Superguide 2nd edition you are trying to run now (the same DVD) DID run on your Windows 8 machines?

    The guide doesn’t access any registry keys when running, the only registry keys it sets are a key to tell Internet Explorer it is allowed to run (needed since IE11) and a key to tell where it is installed, that key is referenced only when an update is installed (an update for Windows 8.1.1 is due soon).

    SQL is included as part of Server2Go but we don’t use it, the disc is a plain, static website, it’s certainly not used when launching video files.

    Right now I really need to see the contents of the C:Program Files (x86)TWTWindows 8 Superguide 2nd Editionhtdocssupport-filesSHQ folder, it seems you forgot to upload the screenshots and I now believe they are key to solving this.

    We will get to the bottom of this, if I have to I’ll move everything to our new HTML5 player for you, but there’s no point doing that while we still don’t understand why the Flash player is failing.


    mattb
    Participant

    One other thing to try (bit of a long shot but…)

    Please download this .zip file and then copy the single html file from inside it into C:Program Files (x86)TWTWindows 8 Superguide 2nd Editionhtdocs Overwrite the existing file in that directory (Admin credentials will be required).

    Start the guide again and attempt to open Lesson 1 video for large monitor size. Press F5 to refresh the page before you hit play.

    Let me know what happens.


    mattb
    Participant

    This really isn’t making any sense to me. MySQL isn’t used by our Superguides so I don’t think that error is related.

    We’ve three 8.1 machines here and cannot replicate the fault on any of them.

    Please can you open the C:Program Files (x86)TWTWindows 8 Superguide 2nd Editionhtdocssupport-filesSHQ folder on your computer and do me a print screen of the directory contents?

    Just as a test (basically I’m clutching at straws now) create a local account and run the guide from that account, see if it makes any difference.

    BTW you can upgrade to 8.1 without switching to a Microsoft account, Tutorial 1 on the 2nd Edition guide shows you how, now if we could only figure out why you cannot view it…


    mattb
    Participant

    All the videos have exactly the same introduction, there should not be any without the blue splash screen so no, that’s not getting us any closer, just adding to my confusion unfortunately 🙁 Something is very wrong in that screenshot, that looks like a video from the first edition. This is getting extremely confusing, lets recap a moment.

    Regarding the Windows 8.1 Superguide SECOND edition on your Windows 8.1 machine, you are now telling me that you can play /some/ of the videos but not all, is this correct?

    On this machine, do you have the Windows Superguide first edition installed too?

    If so, are you able to play some, all or none of the videos from the first edition?

    Here’s what I’d like you to do next.

    1) Exit the Superguide. Make sure the Server2Go component is shut down (in the notification area)
    2) Uninstall both Windows 8 Superguide and Windows 8 Superguide 2nd edition from your machine.
    3) Go into Internet Explorer manually, go to Internet Options (Gear or Cog icon) and under “browsing history” click on “Delete”.
    4) Make sure ALL options are checked/ticked and click “Delete”.
    5) Reboot
    6) Reinstall the second edition Windows 8 Superguide (only) from your media
    7) Report back to me and let me know if it works!

Viewing 15 posts - 1 through 15 (of 190 total)
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