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seniornetdb

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Viewing 13 posts - 1 through 13 (of 13 total)
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  • seniornetdb
    Participant

    Hi Matt

    I have never heard of the file system type changing but that makes sense that I would see the unexpanded Install_ as a file name though I would have thought it would be a tilde if it was the name and not expansion related.

    Nevertheless I went to the centre this morning and updated all the drivers from ASUS. Then I uninstalled the Win 8 SG 2nd Ed, and it uninstalled properly (cleaned up the shortcuts as well as deleting the folders). I didn’t have to clean up after the uninstall as I had before. So put the DVD in the drive and autorun brought up the correct choice with the Run-…..exe file. I dismissed it and used File Explorer to look at the contents and it contained the correct names. I then ran the Run-…exe file and everything worked perfectly. I didn’t have time to try every lesson but tried a few and they were perfect.

    We will try some more lessons and I will have a look at the file system selected when we put DVDs in, when I am back in the centre.

    If we have trouble again I will download your fix and try it.

    Hopefully it is fixed though.

    Thanks much for your help!

    Kind regards,
    Dan

    seniornetdb
    Participant

    Hi Matt
    Sorry, forgot to upload those, they are attached to this message.
    Since I am at home and won’t be back to the centre for a week I will have to look at the DVD drive an I’ll look at the folder options. I will also look at the disk in Windows 7.
    Even though I will be traveling I will check the forum now and then so I’ll know if you find out anything.
    Regards,
    Dan[attachment=2:34u44amn]SHQ 1.jpg[/attachment:34u44amn][attachment=1:34u44amn]SHQ 2.jpg[/attachment:34u44amn][attachment=0:34u44amn]SHQ 3.jpg[/attachment:34u44amn]

    seniornetdb
    Participant

    Hi Matt
    Still on local signon id.
    Searched C drive for all objects starting with Windows 8 Superguide and deleted them.
    Cleared IE files.
    Restarted Windows 8.
    Put DVD in and noticed autorun doesn’t launch.
    Looked at autorun.inf on dvd and it specifies Install-W8-Superguide-2ndEd-DVD.exe. No such object in DVD root directory. Only executable is Install_.exe. Maybe like Windows the _ means to be expanded?
    Right clicked on it and ran as admin in File Explorer looking at DVD.
    Did “show detail” in install and saw it extracting MySQL components (part of the development tools and environment?)
    Restarted Windows.
    Start Superguide… it starts this time.
    Click on large monitor in lesson one, Video player window opens with blue screen. Press play. Blue screen cleared to black player stops (looks like all the images you already have).
    The only think I didn’t do was search the registry and delete all TWT keys but since the install completes after I manually delete all the components I doubt that would be helpful.
    Any ideas?
    Dan[attachment=2:2m19wxqm]xtract mysql libs 3.jpg[/attachment:2m19wxqm][attachment=1:2m19wxqm]xtract mysql dll.jpg[/attachment:2m19wxqm][attachment=0:2m19wxqm]xtract mysql libs 2.jpg[/attachment:2m19wxqm]

    seniornetdb
    Participant

    Hi Matt
    Well I am not having much luck.
    The uploads named SHQ1-3 are screen shots of the SHQ directory.
    I downloaded and placed the test.zip html file in the htdocs directory. I cleared IE files, restarted Windows 8.1 and executed the lesson 1 video. It failed the same old way. See upload named “Video 1 with test zip html”.
    I uninstalled the Superguide and went to All Apps and deleted the shortcuts (the installer does not delete them or the desktop shortcut) as well as the one on the desktop. I started the Superguide and it failed saying first in a black (command) window that “Webserver component not running – Starting” and then a regular Windows message box saying Windows cannot fine Startsuperguide.exe. I don’t see it either in the SG directory, just the Startsuperguide.bat. See upload “uninst reinst w local id start sg.jpg”.
    I’m running out of ideas. All I can think of is that the uninstaller is leaving more than the shortcuts an start program group.

    seniornetdb
    Participant

    Hi Matt
    Yes we had all three Superguides (7,8,8.1) installed on the Instructor machine. We had to apply a fix to get SG 7 to work. We upgraded Windows to 8.1 through “the store” and the upgrade forces you in to using a Microsoft id though the local id was still installed.
    One of our tutors noticed that the videos that ran o.k. and did not use a blue intro screen appeared to be “unchanged from an earlier Superguide”, so it probably was mixing files somehow.
    We followed your procedure in your last post and now nothing works. They all fail after pressing play at the blue screen. All three Superguides work on our Widows 7 and Windows 8.0 machines.
    The event viewer shows MySQL errors and counsels that the version of MySQL needs to be upgraded to “fix” the error. See below. There is nothing on this machine other than ASUS automatic update, ASUS energy application and two levels of Office so I cannot think of anything else that might use MySQL. Since a tutor is running the tests for me I have not used a process explorer to match the process number using MySQL to the Superguide.
    Log Name: Application
    Source: MySQL
    Date: 10/04/2014 1:59:08 p.m.
    Event ID: 100
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Instructor
    Description:
    The description for Event ID 100 from source MySQL cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    If the event originated on another computer, the display information had to be saved with the event.

    The following information was included with the event:
    Event Scheduler: An error occurred when initializing system tables. Disabling the Event Scheduler.

    The specified image file did not contain a resource section

    Event Xml:

    100
    2
    0
    0x80000000000000

    8716
    Application
    Instructor



    Event Scheduler: An error occurred when initializing system tables. Disabling the Event Scheduler.





    Log Name: Application
    Source: MySQL
    Date: 10/04/2014 1:59:08 p.m.
    Event ID: 100
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Instructor
    Description:
    The description for Event ID 100 from source MySQL cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    If the event originated on another computer, the display information had to be saved with the event.

    The following information was included with the event:
    mysql.user has no `Event_priv` column at position 29

    The specified image file did not contain a resource section

    Event Xml:

    100
    2
    0
    0x80000000000000

    8715
    Application
    Instructor



    mysql.user has no `Event_priv` column at position 29



    Log Name: Application
    Source: MySQL
    Date: 10/04/2014 1:59:08 p.m.
    Event ID: 100
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Instructor
    Description:
    The description for Event ID 100 from source MySQL cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    If the event originated on another computer, the display information had to be saved with the event.

    The following information was included with the event:

    Column count of mysql.db is wrong. Expected 22, found 20. Created with MySQL 50041, now running 50146. Please use mysql_upgrade to fix this error.

    The specified image file did not contain a resource section

    Event Xml:

    100
    2
    0
    0x80000000000000

    8714
    Application
    Instructor



    Column count of mysql.db is wrong. Expected 22, found 20. Created with MySQL 50041, now running 50146. Please use mysql_upgrade to fix this error.




    Regards,
    Dan

    seniornetdb
    Participant

    Hi Matt

    I think we are zeroing in on it.
    Removing Siteadvisor made no difference.
    We have discovered a pattern though. All videos that have the blue introductory opening screen that says to press play fail, e.g., Lessons 1,2,6,7,8,9,10,11,13,14,15,16,17,18,19,20,21,22,13,24. All the videos that the first image displayed is a screen shot with a big play button in the middle of the screen and do not have a black background or words tell the user to press play work fine, e.g., 3,4,5,12. (we only tried the first 24 lessons)
    It did not make any difference which side they were executed from.
    Hope this helps,
    Dan[attachment=2:zgslfnvx]Before pressing play.jpg[/attachment:zgslfnvx][attachment=1:zgslfnvx]After Pressing Play.jpg[/attachment:zgslfnvx][attachment=0:zgslfnvx]lesson 3 initiated from left side of 2nd Ed. Win 8 SG.jpg[/attachment:zgslfnvx]

    seniornetdb
    Participant

    Hi Matt

    I don’t think siteadvisor is the problem because it works some of the time and all the other SGs work on all our operating systems except the Win 8 Second Edition on the Win 8.1 machine. This is a new machine so there is not a lot of rubbish on it and since it is the Instructor machine (hooked up to hdmi video) it pretty much stays that way. ASUS craplettes and Office 2010 and 2013 are pretty much it.

    We ran the test and the first one started the java console and so on, and then failed. The test was then run purposely with a video that sometimes works and did in this case. I will copy the email from the tutor who ran the test for me below:
    Test 1
    JavaScript Console is attached and accepting commands.
    NetStatusEvent: NetConnection.Connect.Success
    NetConnection connected to null
    Play file: support-filesSHQwindows81-tutorial-1-starting.flv
    Video dimensions: 624×489
    NetConnection is: true
    Autoplay: support-filesSHQwindows81-tutorial-1-starting.flv
    NetStatusEvent: NetStream.Play.StreamNotFound

    I hope this tells him what he wants to know. I am going to use this feature to see what happens when one of them does work and will send that later too.

    Test 2
    This is what I get when it works… weird, there’s a bunch of errors there too but it seems to get around them.

    HTML1300: Navigation occurred.
    File: lesson3.php
    HTML1524: Invalid HTML5 DOCTYPE. Consider using the interoperable form ““.
    File: lesson3.php, Line: 1, Column: 1
    HTML1502: Unexpected DOCTYPE. Only one DOCTYPE is allowed and it must occur before any elements.
    File: lesson3.php, Line: 30, Column: 1
    HTML1513: Extra “” tag found. Only one “” tag should exist per document.
    File: lesson3.php, Line: 31, Column: 1
    HTML1503: Unexpected start tag.
    File: lesson3.php, Line: 31, Column: 7
    HTML1512: Unmatched end tag.
    File: lesson3.php, Line: 32, Column: 1

    Please let us know if you need us to collect more info.
    Regards,
    Dan

    seniornetdb
    Participant

    Hi Matt
    We are not able to go to that website as siteadvisor stops us. (We use Defender and Windows Firewall but siteadvisor. com to keep students out of risky websites. See attached screen shot.
    Regards,
    Dan[attachment=0:3mzj5xdn]Siteadviser Warning.png[/attachment:3mzj5xdn]

    seniornetdb
    Participant

    Hi Matt

    I was talking with a tutor who was at our learning centre and she was running some tests and IM’d me through Skype. She had some interesting results. I will try to upload the chat log from that session (txt) and a couple of screen shots.

    By the way I found out she did have a problem with the Win 7 SG on Win 8.1 and found a compatibility fix on the web and applied it. That is why the Win 7 SG worked.

    I passed on your request to go to the f4player link but she is teaching right now so I’m not sure when she will see it.

    Regards,
    Dan

    PS. the upload attachment seemed to work for the 3 jpg files but not text which I shall try to paste into here. [2:16:41 PM] SeniorNet DoubtlessBay: wow, this is really strange… I just started opening different lessons in the 8 Superguide and it looks like the first two lessons dont’work but if I start out with number 3 it does… I will check 8.1 and let you know

    [2:17:13 PM] Dan Goldsberry: This is the first edition?
    [2:17:37 PM] Dan Goldsberry: And you are doing it on the instructor machine?

    [2:17:47 PM] SeniorNet DoubtlessBay: yep…

    [2:18:15 PM] Dan Goldsberry: Does it fail the exact same way as the 2nd edition did?

    [2:20:20 PM] SeniorNet DoubtlessBay: yep… it works in 8.1 if I start with lesson 3… and so far it works with all the other ones further down. I will keep trying and see if I can get any others to fail

    [2:22:36 PM] Dan Goldsberry: So 1st edition and 2nd edition Win 8 Superguides fail on the same lesson one and lesson two videos when executed on the instructors’ machine (the only Win 8.1 machine)?

    [2:26:23 PM] SeniorNet DoubtlessBay: yes. It looks like if I click on Home (top left) and then click on the links on the right hand side of the screen (rather than the dark blue ones on the left where you see the chapter numbers) they always fail. If I click on the left hand chapter, then click ‘large screen’ they work sometimes and sometimes not… it’s not consistent. So far, clicking on the lesson links on the right panel never works but using the left panel it is intermittent

    [2:27:43 PM] Dan Goldsberry: What happens in between one working and then not working?

    [2:30:01 PM] SeniorNet DoubtlessBay: now none of them work. it’s almost as if something is getting corrupted. When they do work I don’t get the blue screen at all… the screen displayed is the one that shows the lesson (you see the tile screen or whatever screen the lesson relates to) and has the small icons at the bottom to pause, play, etc.

    [2:31:17 PM] Dan Goldsberry: Try restarting Windows and then only playing them from the left side please.

    [2:31:27 PM] SeniorNet DoubtlessBay: ok will do
    [2:50:51 PM] SeniorNet DoubtlessBay: did you get my email (lesson 3 screen shot)?
    [2:51:15 PM] SeniorNet DoubtlessBay: the screen shot is using 8.1. Very strange behaviour

    [2:51:32 PM] Dan Goldsberry: Yes but I need the image in a jpg (save in Paint)
    [2:52:20 PM] Dan Goldsberry: So this is 2nd edition on the instructor machine?

    [2:52:37 PM] SeniorNet DoubtlessBay: yep

    [2:53:49 PM] Dan Goldsberry: So, Lessons 1 and 2 don’t work from the left hand side. 3-6 do. And none of them work if initiated by clicking on the right side?

    [2:57:27 PM] SeniorNet DoubtlessBay: now they are working from both sides… I can’t really find a pattern???
    [2:57:50 PM] SeniorNet DoubtlessBay: but 1 and 2 never work from either side

    [2:58:21 PM] Dan Goldsberry: Even lesson 1 & 2 from the right side with Win 8 SG Ed2?

    [3:00:03 PM] SeniorNet DoubtlessBay: it is really inconsistent. I just tried lesson 7 and it doesn’t work from either side!?

    [3:00:59 PM] Dan Goldsberry: What else is running? Can you make sure nothing else is running?

    [3:02:17 PM] SeniorNet DoubtlessBay: I have IE running email and that is all. The only thing that is consistent is that ‘Play’ from the blue screen never does work.

    [3:04:01 PM] Dan Goldsberry: So if you have this blue initial screen in the video window and press play as it instructs it fails but sometimes when you click on the monitor selection it launches into the lession without the blue initial screen?

    [3:04:12 PM] SeniorNet DoubtlessBay: yes!

    [3:05:25 PM] Dan Goldsberry: So sometimes the blue initial screen is displayed for a given lesson and sometimes not, even when you initiate it from the same side?

    [3:05:44 PM] SeniorNet DoubtlessBay: yes

    [3:07:53 PM] Dan Goldsberry: Could you please restart the machine again and not bring up anything else and test a left initiation for lesson 1 first and then a right initiation? Then could you do the opposite for lesson 2?

    [3:08:05 PM] SeniorNet DoubtlessBay: ok
    [3:13:59 PM] SeniorNet DoubtlessBay: Lesson 1 and 2 both fail; i.e. the blue screen comes up for both from either side. It doesn’t seem to matter whether the left or right panel start is chosen. Lesson 3 works both ways… whether I start it from the left or the right
    [3:17:25 PM] SeniorNet DoubtlessBay: lessons 3-6 work from either side, lesson 7 fails from either side

    [3:18:09 PM] Dan Goldsberry: Does which side you test first for a given lesson make a difference?

    [3:18:21 PM] SeniorNet DoubtlessBay: it doesn’t seem to…

    [3:18:52 PM] Dan Goldsberry: O.K. Thanks. I will copy this to the forum.

    [3:19:33 PM] SeniorNet DoubtlessBay: it all works on Windows 8 machines which have the same IE… is it an 8.1 thing?

    [3:20:32 PM] Dan Goldsberry: And you are running the SG 2nd Ed when you are running on Windows 8 and then on Windows 8.1?

    [3:21:29 PM] SeniorNet DoubtlessBay: yes… I have installed the 8.0 and the 8.1 Superguides on the other W8 machines and they all run fine.
    [attachment=2:2yi50q8v]lesson 3 initiated from left side of 2nd Ed. Win 8 SG.jpg[/attachment:2yi50q8v][attachment=1:2yi50q8v]Before pressing play.jpg[/attachment:2yi50q8v][attachment=0:2yi50q8v]After Pressing Play.jpg[/attachment:2yi50q8v]

    seniornetdb
    Participant

    Hi Matt
    We copied the link into Firefox and the behaviour was the same as in IE. The video window launches with an initial blue background screen with white writing that says Press Play. When the user presses play the blue is erased and replaced with black but the player then stops.
    Also we installed VLC and used it with “open with” to play the videos from File Explorer. That works fine but obviously wouldn’t for the student since the video file names are not appropriate for that purpose.
    We were restarting the machine in between tests to make sure we had a clean environment. Windows Update is current and set to automatically get updates.
    It appears it is not unique to IE since we had the problem in Firefox.
    Anything else we can try?
    Rgds, Dan

    seniornetdb
    Participant

    Hi Matt
    Yes-when I right click in the black area where the video would normally be playing I get a context menu with f4player, settings, global settings and about adobe flash player 12.0.0.77…
    I tried disabling Protected Mode in IE but it made no difference.
    I installed Firefox and set it as the default browser but Superguide launches IE instead.
    The Windows 7 Superguide definitely works on 8.1 without us having done anything special.
    Just so you know. I have “restart”-ed Windows in between each thing above to make sure there wasn’t any think left in memory in between actions. I took a screen shot of the video window after you press play (the black one). I tried to attach it as a word doc and as a pdf but your site comes back with “The extension is not allowed”. Dan

    seniornetdb
    Participant

    Hi Matt
    Yes, the FLVs are in that folder. The only security software is the Microsoft Defender that come on Windows 8.

    I uninstalled it and reinstalled it and the install failed on an unable to write an apache file. I ran again as administrator and it installed o.k. (I am using a Microsoft id to login to this machine, not a local id).

    After the install I still get the same result. When you click on a monitor size to start the video the video opens to a blue screen that tells you to press play to continue. After pressing play it clears the blue screen to black and stops.

    We are able to run the Windows 7 Superguide on Windows 8.1, executing it by running StartSuperGuide.exe. Unfortunately the Windows 8 Second Edition doesn’t have this executable to try. This would seem to indicate that the flash in the browser works.

    We are able to install and run the Windows 8 Second Edition Superguide on Windows 8.0 which is on a different brand of hardware and uses a local login rather than the Microsoft login.

    Looking forward to your reply.

    Regards, Dan

    seniornetdb
    Participant

    Thanks Matt
    The product launches the default browser which is IE. If I click on Safety, on the menu bar, I do not see ActiveX Filtering ticked in the dropdown list. Upon seeing the files were .flv type I went to Adobe and followed their links to a Microsoft KB that installs their Shockwave Flash, apparently the new way with Windows 8. It found that KB was already installed. This is at a SeniorNet learning centre so we do have other operating systems. I’ll try this disc on one of them and see what happens but I sure would like to hear if you or others have any ideas.
    Regards, Dan

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